Problem with autovm connecting exsi

So my system has been working for 3 4 months without problem , but yesterday it stopped connecting esx from my autovm system nothing has been made to cause that no changes or something i have tried to ping / ssh login from my hosting server to esx server and it worked without problem same way from esx server to hosting server works fine im using plesk to host that , i have tried to add new esx to my system it doesnt connect that either what can be the problem ?

but it does check the datastore’s so it should be connected to get that info ?

what can i do more to see whats the problem

Service not working having this problem right now even the information is correct.

Hello
Please open a ticket in our website and give us your esxi ip address and autovm details for troubleshooting.
Regards.