Problem with autovm connecting exsi

So my system has been working for 3 4 months without problem , but yesterday it stopped connecting esx from my autovm system nothing has been made to cause that no changes or something i have tried to ping / ssh login from my hosting server to esx server and it worked without problem same way from esx server to hosting server works fine im using plesk to host that , i have tried to add new esx to my system it doesnt connect that either what can be the problem ?

but it does check the datastore’s so it should be connected to get that info ?

what can i do more to see whats the problem

Service not working having this problem right now even the information is correct.

Hello
Please open a ticket in our website and give us your esxi ip address and autovm details for troubleshooting.
Regards.

Maybe you can delete vcenter information on your dedicated server.

Hello
We could not understand what do you want. did you send us your vcenter login details ?
Regards.